Frequently Asked Questions (F.A.Q.)
Have questions before you buy? Look here first, if you don't see it...send an email to questions@culturaltouch.com
A: Because we don't want you to be disappointed, if you're not sure about an outfit, we can send more detailed photos and measurements on request. contact Cultural Touch, questions@culturaltouch.com
Q: What if I don't want to give my credit card over the Internet? Or if I don't have a credit card?
A: That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "check" as a payment option and we will receive your order electronically. You can also send a money order (if you are not in the continuous 48 states please send the PINK money order that is available at most Post Offices), and as soon as we receive payment, we will ship your order. Orders paid by check may take up to two weeks to ship as we need to wait for the check to clear. Payment by credit card or money order is the best way to pay if you need the outfit right away. PLEASE US FUNDS ONLY!!
Q: How long will I have to wait for my outfit?
A: If the outfit is up on the website for sale, it can ship the next day - depending on method of payment. If it's a custom outfit, it depends on the length of our "Outfits To Do" waiting list. We will continue to add outfits to the website regularly so please check back often.
Q: How are the outfits constructed and what sets them above the rest?
A: The outfits are machine sewn and finished by hand where necessary. We make these outfits in a clean, smoke-free, pet-free environment. The design appliqués are beautiful and intricate. They give dimension, color, and value to the outfits. All outfits contain coordinated fabric colors, and many individually hand cut fabric pieces, which requires extra labor and materials.
Q: What if I'm on a budget?
A: You may use the Cultural Touch Lay-a-way Plan. There is a 60 day time limit. When your outfit is done you will receive an email, you have 60 days from the date of the email to pay for your item in full. Once the item is all paid for it will immediately be shipped to you. If you cancel a lay-a-way, there will be a $50.00 cancellation fee.
Q: What if I wasn't able to pay with in the 60 days?
A: If you were unable to pay the amount due in the 60 time limit for the Lay-A-Way plan, you will loose your order. We will place your non paid order on our site for sale. If after 30 days the items ordered do not sell on our site we will put them up on ebay to try to recover the amount it cost us in materials and time to make the items ordered.
Q: Can I get leggings or other accessories to match an outfit I purchase?
A: Accessories are available for any outfit. Let us know what you need, and if matching material is available, we will be happy to make up what you want. There are also other beaded accessories available, on the site. We can always do custom orders. They are always available at a separate cost from the outfit.
Q: Are "un-fringed" outfits available?
A: Yes. Add your own fringe, yarn or ribbon and save money. A sewing machine isn't needed if you hand-tie or hand sew your fringe.
Q: Are patterns available for these outfits?
A: No, sorry. The outfits we make are original designs. We try to use your own body measurements so that the outfit will be a good fit. We make our outfits from rough sketches and scribblings as we go. If you are looking for supplies, books and patterns for making outfits check out Crazy Crows website. www.crazycrow.com
Q: Can I ask about ordering a custom outfit?
A: Yes, we do custom orders. You select the main colors for the outfit, and a design for your outfit ---eagles, pipes, feathers, medicine wheels, flowers, etc. Then we decide how to put it all together. See the Photo pages for more applique ideas. When the outfit is finished, we will e-mail you a picture. We require a $50.00 non-refundable deposit on custom orders. The balance due must be paid within 10 days of being notified that the outfit is finished. If orders are not paid for within that time they will be put up on the website for sale.
Q: Is there any way to "snail mail" you an order and/or designs?
A: Yes. You can send us your patterns and colors that you want through the mail you can download/print our order form to make it easier for you to order. Once we receive them we will send you an email notifying you that we received your order. Then you will receive an invoice from us for the $50 non-refundable custom order fee. Once we receive the payment we will put you on the orders list.
Q: What measurements would you need if I wanted a custom outfit?
A: There are several measurements we would need to make a completely new custom outfit. We ask for these measurements so that way we know the outfit will be a perfect fit. You can find our measurements on our Measurements Page. We ask that you include all measurements asked for. If there is a problem or you are not sure where to measure contact us, we should be able to help you.
Q: What colors of ribbon are available to be put on my outfit?
A: We have several colors available in the most popular sizes (1/4" and 3/8")for fringe. We have Single Face Satin, and gold and silver. You can view the color choices on our Ribbon Colors page.
Q: What is the $50 deposit for?
A: This deposit is non-refundable and this deposit serves as proof to us that you are serious about your custom order. The deposit is seperate from the total due once the order is complete and it is used in part to purchase any materials needed to complete your order if we do not already carry the materials needed. The deposit also includes the costs of Shipping and Handling (US only). For international/canada shipments, there will be a shipping quote given to you.
Q: Do you accept rush orders?
A: Yes, there is an additional $100 fee added onto the required $50 deposit, and like the deposit it is non-refundable and this deposit with fee serves as proof to us that you are serious about your rush custom order. The deposit with fee is seperate from the total due once the order is complete. Paying for Rush order means that you can pick a month that is open for rush orders, and your order will be first in that month to be completed. The deposit also includes the costs of Shipping and Handling (US only). For international/canada shipments, there will be a shipping quote given to you.
Q: Is insurance for mailing the package included in the deposit as part of the S&H?
A: No, as part of the S&H in the deposit we do provide confirmation tracking at no cost (US only). If you would also like to insure your package(Insurance is available to some international countries as well, we will let you know if insurance is available if you are ordering internationally), it is optional, and the cost Will range from $5.00-$25.00, depending on the cost of your order and the location it is being shipped to. Since insurance is optional we are not responsible for lost, stolen, or damaged items once they are sent to USPS.
Q: What is your return policy?
A: Due to the fact that most of the outfits and accessories (including plumes), we make are custom ordered with personal designs, colors, etc. We do not accept returns. However, if the item does not fit due to measuring errors on our part we will gladly make that item again for you with the proper measurements at no cost to you. IF the item ordered does not fit due to error on your part we will not make another for you to replace the one that is wrong, nor will we refund the cost of the custom order. We will not refund custom ordered items or outfits if they have been worn or used. There are no cash refunds on custom orders, please ask questions, and see examples of work in photos before placing an order.
Q: What if an outfit doesn't fit because I gave you the wrong measurements, and how can I get you the right measurements?
A: If the measuring error is on our part we will replace the outfit with the correct measurements at no cost to you. If you sent us the wrong measurements then you must complete a new custom order request with the deposit etc. As stated in our return policy due to outfits and items being a custom order we do not accept returns, nor do we provide cash refunds. (See our return policy above) To avoid measuring errors please go to our Measurements Page. and as acurately as possible get the measurements requested.
For moccasin orders we ask that you please fax us or mail in the foot tracing along with the other measurements needed for moccasins. This is needed due to the fact that every email attachment will print off differently from each computer. To solve this problem with moccasins not fitting we ask that you fax us the tracing and measurements to 435-781-2039
Q: What if I have gotten emails, IM's, and calls from you but haven't responded, what happens to my order?
A: Because we have other customers we cannot spend all of our time trying to make contact with you. If we have tried repeatedly to contact you by all means that we have, and you have not made any attempt to respond back to us within six months or more we will place your order on "hold" until we hear from you. We will then continue with the next order in line. If we do not hear from you and it has been a year or longer, we will stop work on your order altogether until we hear from you. If you make no attemps to contact us it up to us weather or not we continue with your request.
Q: Do you accept orders from Canada, and overseas and do you ship to Canada and over seas?
A: Yes! We accept International orders and orders from Canada and we will ship international and ship to Canada. However, due to the price difference in shipping, we have to add extra for the shipping. When the site says shipping is included, this is to the US only. Additional shipping may be required for other areas.
If you have other questions, comments,or concerns please send us an e-mail at questions@culturaltouch.com . Please don't hesitate to contact us we are very easy to work with and will try our hardest to get you what you want.
Our products are quality. Our prices are reasonable and sometimes the cheapest on the net!